Privacy Policy

Last updated: 11 September 2026

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Her Rhythm Pty Ltd, trading as Her Rhythm (“Her Rhythm”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, store and disclose personal information when you visit herrhythm.com.au, purchase from our boutique, join our mailing list, complete a quiz or form, enquire about or participate in coaching or workshops, or otherwise interact with Her Rhythm.
 

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Information we may collect

Depending on how you interact with Her Rhythm, we may collect information including:

• your name

• email address and phone number

• billing and delivery address

• order and purchase information

• information submitted through contact, application, booking or feedback forms

• quiz responses

• testimonials, reviews, photographs or videos you choose to provide

• communications you have with us

• website usage information, such as browser, device and interaction data

• information required to provide coaching, workshops or other services.
   

When you apply for or participate in cycle coaching, workshops or similar services, you may voluntarily provide information relating to your menstrual cycle, wellbeing or health.

We only ask for information that is reasonably relevant to providing the service or experience you have requested.
 

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How we collect your information

We generally collect information directly from you when you:

• make a purchase

• create or submit an order

• subscribe to our emails

• complete a quiz, application or enquiry form

• book coaching, a workshop or an event

• contact us by email, social media or through our website

• leave a review or testimonial

• participate in a promotion or customer feedback request.
   

Some information may also be collected automatically through website cookies, analytics tools and similar technologies.

 

How we use your information

We may use your personal information to:

• process and fulfil purchases

• arrange shipping and provide order updates

• respond to questions or customer service enquiries

• provide coaching, workshops and other booked services

• communicate with you about an application or booking

• personalise your website or quiz experience

• send marketing emails where you have consented to receive them

• request feedback, reviews or testimonials

• improve our products, website, services and customer experience

• maintain business and financial records

• prevent fraud, protect our website and comply with legal obligations.

We do not sell your personal information.

 

Sensitive and wellbeing information

Some Her Rhythm services relate to menstrual cycle awareness and personal wellbeing.

If you voluntarily provide health or other sensitive information through a coaching application, coaching relationship, workshop enquiry or similar interaction, we will use that information only where reasonably necessary for the purpose for which it was provided, or as otherwise permitted or required by law.

We aim to handle this information with particular care and discretion.

 

Payments

Payments made through our website are processed using third-party payment providers.

Her Rhythm does not generally receive or store your complete credit or debit card details. Payment providers process payment information according to their own privacy and security practices.

 

Third-party service providers

We use trusted third-party services to operate Her Rhythm, which may include providers for:

• website hosting and ecommerce

• payment processing

• email marketing and communications

• shipping and fulfilment

• website analytics

• forms, quizzes and bookings

• cloud storage and business administration.
   

We only provide these providers with information reasonably necessary for them to perform their services.

Some third-party providers may store or process information outside Australia. The countries in which information is processed may vary depending on the providers and systems being used.

 

Marketing communications

If you join the Her Rhythm mailing list or otherwise consent to receive marketing communications, we may send you news, education, product releases, offers, workshop information or other Her Rhythm updates.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails.

You can still receive transactional communications relating to purchases, applications or bookings where necessary.

 

Cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, remember preferences and improve the customer experience.

Some third-party services used by our website may also use cookies or similar technologies.

You can generally control cookies through your browser settings, although disabling certain cookies may affect website functionality.

 

How we protect your information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure, but we aim to use appropriate systems and service providers to protect the information entrusted to us.

 

Accessing or correcting your information

You may contact us if you would like to:

• request access to personal information we hold about you

• correct or update your personal information

• ask a question about how your information is handled.

We may need to verify your identity before providing access to personal information.

 

Privacy concerns or complaints

If you have a privacy concern or believe your personal information has not been handled appropriately, please contact us.

We will consider your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

 

Links to other websites

Our website may contain links to external websites or services.

Her Rhythm is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies when providing information to them.

 

Changes to this Privacy Policy

We may update this Privacy Policy when our business, website, services or legal obligations change.

The current version will be published on this page with the date it was last updated.

 

Contact

For privacy questions, access or correction requests, or complaints, please contact:

Her Rhythm Pty Ltd
Trading as Her Rhythm
Website: herrhythm.com.au
Email: anneli@herrhythm.com.au